--------------------- SLA (Service Level Agreement) --------------------- YRServers has a responsibility to provide top quality service and support for our customers. As such we provide the following service level guarantees: Network Uptime: YRServers guarantees network uptime of 100%. This includes our internal network and connectivity at the border routers to the exterior. Outages outside of our network cannot be covered by our SLA although we will pro-actively contact our providers to follow up with issues affecting our customers if the issues happen within our providers' peering points. If total outages exceeds .1% of uptime for a month, customer will be credited for one full day of service. Outages exceeding one-day of service (has never happened) will be credited on a case by case basis. Hardware Replacement: At YRServers, we use high quality hardware to limit the possibility of failure. However, if there should be hardware failure of any kind, we will replace such part within 2 hours of determination of failure by one of our technicians. Note that the hardware replacement SLA can be affected and/or canceled by misuse of the remote reboot ports.

--------------------- AUP (Acceptable Use Policy) --------------------- General Usage: Services may only be used for lawful purposes. Transmission, storage or displaying any information, data or other material in violation of any United States Federal, State, County or City law is strictly prohibited. This includes, but is not limited to: Copyrighted Materials (which you do not have written permission from the copyright holder) Pirated Software Hacking / Cracking related sites or software Warez Materials Sites supporting or related to UCE/spam Copyrighted MP3 files IRC related sites Pornography or other adult related material Sexually related materials (products, services, banners) Phishing / Identity Theft Links to any above materials Sites found to contain any prohibited data or materials will be cancelled immediately without warning and will not be eligible for any refund. We retain the final decision as to what constitutes a violation of this policy. We may, at our discretion, report and forward any suspected materials to a variety of police agencies, including, but not limited to the Software Piracy Association, the FBI and other local, state or national police agencies as we deem necessary. We will cooperate fully with official investigation by any recognized law enforcement organization. Sites whose primary purpose is for the file distribution or site mirroring are prohibited. E-Mail / Spam / UCE YRServers maintains a "zero tolerance" for spam and UCE. Spamming or "UCE" (Unsolicited Commercial E-Mail (does not necessarily need to be commercial in nature, however)) is the sending of unsolicited e-mail to any person or persons the sender does not know or have prior explicit consent to send the message(s) to. Using fictitious e-mail addresses of any domain housed on our network is forbidden. Unsolicited e-mail of any type (to e-mail addresses or newsgroup postings) is classified as UCE. UCE referencing sites on our servers in any manner (as originator, intermediary, destination or reply-to address) is STRICTLY PROHIBITED and your account may be terminated without notice or refund if you send UCE through our network or your site on our network is referenced in UCE. In addition, we reserve the right to impose a minimum $100 fee for each reported unsolicited e-mail. Additional charges may apply for administrative work or any penalties incurred by YRServers or it's up line providers for abusing our services. Opt-Out mailing lists are strictly prohibited. This includes any lists or databases purchased or otherwise obtained from third parties, as the persons on such lists did not specifically solicit mail from you. Any mailing lists you maintain must be true confirmed opt-in in nature. (information regarding confirmed opt-in lists and responsible e-mail marketing can be found here and here) This requires a user to specifically request to be added to your mailing list. Having to unsubscribe from mailing lists during product registration and similar sign up forms is not classified as opt-in, but rather opt-out, which is in violation of this UCE policy. In addition, any opt-in mailing lists must include an automated unsubscribe facility where clicking on a link within the e-mail will automatically and immediately unsubscribe users from lists. Reply-to e-mail addresses to unsubscribe are known to be ignored and are unreliable, therefore not permitted within our UCE policy. Any violation of this policy may result in the immediate termination of your e-mail service and/or your entire account without notice at our sole discretion. No refunds will be issued for accounts canceled for sending or being referenced in UCE. We reserve the right to refuse or cancel service of known spammers. We may also notify any confirmed UCE to other service providers used or referenced in the transmission of UCE, as well as law enforcement agencies when appropriate. Bottom-line -- UCE will not be tolerated! UCE violations can be sent to abuse@wehostwebsites.com Privacy Please review our privacy policy here. Copyright Violations Please review our DMCA policy here. In addition, we reserve the right to impose a minimum $100 administrative fee for handling repeated complaints. Additional charges may apply for administrative work or any penalties incurred by YRServers or it's up line providers for abusing our services. Excessive Usage CGI, ASP and Cold Fusion and other scripts may cause excessive usage (system resources and/or bandwidth) which will detrimentally effect other sites on our network. Client takes full responsibility for all scripts executed from their account - regardless how the script was obtained. Any account found to be using excessive usage may be suspended or terminated without warning. When possible, advanced warning will be provided, however if the excessive usage is deemed to be causing immediate harm to our servers or network, no warning will be provided. Clients will need to make acceptable arrangements (typically removal of the offending script) with YRServers prior to the account being reinstated. Repeated excessive usage will result in the account being canceled without the possibility for reinstatement or refund. Bulletin Boards (such as the Ultimate Bulletin Board) are known to be major resource hogs and are strongly discouraged on shared hosting accounts. If you expect to host a highly used bulletin board script, you may want to consider moving to a dedicated server to prevent potential account suspension or cancellation. Chat scripts are not allowed on our servers due to their known resource demands. YRServers retains sole discretion over what constitutes excessive usage. Server Abuse Any attempts to cause harm or hack into our servers in any manner is strictly prohibited and we will pursue any user attempting to illegally access our servers. All evidence will be turned over to the FBI or other law enforcement agencies. Reselling space within a a shared hosting account is prohibited. YRServers offers a reseller program for those interested in reselling services, which provides a seperate account for each resold domain. One domain name is provided per account. Forwarding multiple domains into a single account via remote DNS or other services without the expressed permission of YRServers is not permitted. Bundled Services Abuse YRServers may bundle various add-on's with service offerings. Many of these services are offered "within reason" and may be withdrawn at YRServers sole discretion should use of these add-on's be abused. One example would be YRServers offering of KVM over IP on demand with certain dedicated server and colocation services. If KVM is requested an excessive number of times, customers may be given alternative options such as paying for remote hands or offered hardware which supports dedicated KVM access at an additional monthly cost. Commerce on the Web Through your uses of the YRServers service, you may have opportunities to sell merchandise or services to subscribers to the YRServers service and users of other communications outlets such as the Internet. You further acknowledge that all transactions relating to merchandise or services offered by you through the YRServers service, including but not limited to the purchase terms, payment terms, warrantees, guarantees, maintenance and delivery terms for such transactions are agreed to solely between you and third party purchasers. YRServers and its affiliates make no warranties or representations whatsoever with respect to your goods and services, or with respect to the qualifications of any third party purchaser.

--------------------- TOS (Terms of Service) --------------------- 1. APPROPRIATE USE OF THE SERVICES. You agree to the terms of our Acceptable Use Policy, which are stated above. YRServers shall be entitled to immediately terminate this Agreement if YRServers determines that your account is in violation of portion of its Acceptable Use Policy 2. PAYMENT OBLIGATIONS All services provided by YRServers are due and payable in advance of services being provided. YRServers accepts VISA, MasterCard, and American Express credit cards. If you have chosen to pay via credit card, your credit card will be automatically debited. If you remit payment to YRServers via check, any invoices you receive should be considered due upon receipt. Any invoices that have not been paid within 15 days of being delivered via email will be considered past due, and your account will be considered delinquent. In the event that your account be considered delinquent, we will contact you via email to request payment. If payment is not rendered in 2 business days after a request for payment, your account will be suspended. If your account is suspended, you will have to pay any balance due plus a INR 1,000 reconnection fee for YRServers to restore service. If you would like your account reconnected after business hours, you will be charged a minimum reconnection fee of INR 5,000. Billing disputes must be made in writing within 15 of the original invoice date. Any disputes after the inital 15 days will be considered null and void. Courtesy invoices are supplied via e-mail on the recurring billing date. It is the customer's responsibility to verify that the charges are appropriate and submit any disputes immediately. If Client chooses to register a domain name(s) through YRServers, Client acknowledges and agrees that Client will pay a registration fee(s) to register the domain name(s) with the applicable domain name registrar. YRServers does not offer refunds for domain name registrations for any reason, including misspelling of the domain name. If Client terminates this Agreement in accordance with Section 4 hereunder, Client shall be responsible for any outstanding fees owed to YRServers and agrees to pay any and all fees incurred by Client. Clients who subscribe to services billed on a monthly basis will not be eligible for refunds of any kind. Client will be responsible for Service fees incurred each month regardless of when Client provides notice of termination. Thus, for example, if Client provides notice to terminate on the 15th of a particular month, Client will still owe fees for the entire month and such fees will not be pro-rated or refunded. If Client has retained the Services for one (1) year and has pre-paid YRServers for such Services, refunds will be issued for any unused full month month portions less one month of the Services upon Clients request. Therefore, if Client's account is cancelled at any point during the one (1) year term, Client will be entitled to a refund for all but one of the full months remaining after notice given by the 25th of the preceding month. Should YRServers be required to retain professional services in direct relation to client's site (such as law enforcement / IT / legal actions), client shall be responsible for all third party expenses, in addition to administrative fees incurred by YRServers. YRServers shall be entitled to immediately terminate this Agreement for Client's failure to make timely payments to YRServers. 3. CLIENT LIABILITY AND INDEMNIFICATION The parties agree that in no event shall YRServers be liable to any third party for Client's breach or alleged breach of any of the terms and conditions set forth in this Agreement. Client agrees to defend, indemnify and hold harmless YRServers from any and all expenses, losses, liabilities, damages or third party claims resulting from Client's breach or alleged breach of any Client obligations set forth hereunder. 4. TERM, TERMINATION, REINSTATEMENT Subject to the terms and conditions hereof, this Agreement shall be effective on the date you register for the Services, and shall continue in effect on a month-to-month basis unless otherwise specified by separate agreement (the "Term") unless terminated earlier pursuant to the provisions of this Section 4. Either party will have the right to terminate this Agreement upon notice to the other party. If Client is terminating this Agreement, Client must email billing@yrhostsupport.com. All cancellation requests must be received ten business day before the end of your term. Sections 3 - 9 shall survive termination or expiration of this Agreement. Client will pay and indemnify and hold YRServers harmless from any and all taxes associated with or arising from Client's use of the Services, including any penalties and interest and any costs associated with the collection or withholding thereof. 6. DISCLAIMER OF WARRANTY THE SERVICES, THE YRServers SITE, INCLUDING WITHOUT LIMITATION, ALL PRODUCTS AND SERVICES DISPLAYED OR OFFERED ON THE YRServers SITE, AND ALL TEXT, GRAPHICS, LINKS AND APPLICATIONS ARE PROVIDED TO CLIENT ON AN 'AS IS' BASIS AND WITHOUT WARRANTY OF ANY KIND. YRServers DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EACH OF THE FOREGOING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ARISING FROM A COURSE OF DEALING. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YRServers SPECIFICALLY DISCLAIMS ANY WARRANTY THAT (1)THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (2) DEFECTS WILL BE CORRECTED; (3) THERE ARE NO VIRUSES OR OTHER HARMFUL COMPONENTS; AND (4) THE SECURITY METHODS EMPLOYED WILL BE SUFFICIENT. 7. LIMITATION OF LIABILITY IN NO EVENT SHALL YRServers BE LIABLE FOR DAMAGES RESULTING FROM LOSS OF DATA, PROFITS, USE OF THE YRServers SITE OR ANY YRServers PRODUCTS OR SERVICES, OR FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR IN CONNECTION WITH ANY PRODUCTS OR SERVICES PROVIDED HEREUNDER. IN NO EVENT SHALL YRSERVERS CUMULATIVE LIABILITY EXCEED AN AMOUNT GREATER THAN TEN THOUSAND RUPEES (INR 10,000). 8. LAWFUL PURPOSE YRServers reserves the right to refuse service to anyone. Customers may only use YRServers server for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of YRServers management. Regardless of the place of signing this agreement, the client agrees that for purposes of venue this contract was entered into in Mumbai, India, and any dispute will be litigated or arbitrated in Mumbai, India. Defendants further waive all objections to venue and acknowledge that venue in any such litigation will be held in Mumbai courts. 9. DATA LOSS YRServers is not responsible for any data loss. Customers are strongly encouraged to and are responsible for keeping local backup files of all sites. Any backup services provided by YRServers are at our discretion and are not guaranteed unless otherwise specified under seperate contract. Restoration of files from backup may incur restoration fees. 10. MISCELLANEOUS If any of the provisions, or portions thereof, of this Agreement are found to be invalid under any applicable statute or rule of law, then, that provision notwithstanding, this Agreement shall remain in full force and effect and such provision or portion thereof shall be deemed omitted. This Agreement (including the Exhibits, attachments and/or addenda, if any,) represents the entire agreement of the parties with respect of the subject matter hereof and supersedes all prior and/or contemporaneous agreements or understandings, written or oral between the parties with respect to the subject matter hereof. This Agreement and the rights granted and obligations undertaken hereunder may not be transferred, assigned or delegated in any manner by Client, but may be so transferred, assigned or delegated by YRServers. Any waiver or any provision of this Agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right. In any legal proceeding between the parties under this Agreement, the prevailing party shall be entitled to recover its costs, expenses and reasonable attorneys' fees. This Agreement is made under and shall be governed by the laws of the India, except with regard to it's conflict of law rules. This Agreement and YRServers policies are subject to change by YRServers without notice. Continued usage of the Services after a change to this Agreement by YRServers or after a new policy is implemented and posted on the YRServers Site constitutes your acceptance of such change or policy. We encourage you to regularly check the YRServers Site for any changes or additions.

--------------------- Privacy Policy --------------------- Personal Information Collected In the course of serving our customers YRServers receives, stores and transmits data that may be private or sensitive. Some of these data are provided to us by our customers in order that we may provide service. Examples of these data include your business name, telephone number and credit card information. Other data is created and stored by YRServers as we configure and maintain customers' service. Examples of this data include your choice of service and logs of your account activity. YRServers also uses cookies to track usage of our website in aggregate. Disclosure of Customer Information and Communications YRServers will not disclose its customers' personal and account data unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of YRServers, customers, or others, or where YRServers has a good faith belief that the law requires such disclosure. YRServers also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that YRServers stores or transmits for its customers. The circumstances under which YRServers will disclose such electronic customer communications are when: it is necessary in order to provide service to the customer; it is necessary to protect the legitimate interests of YRServers and its customers; and it is required to cooperate with interception orders, warrants, or other legal process that YRServers determines in its sole discretion to be valid and enforceable; and it is necessary to provide a law enforcement agency when the contacts are inadvertently obtained by YRServers and appear to pertain to the commission of a crime. Modification of Customer Information Customers may modify their personal information by emailing abuse @ yrhostsupport.com or by opening a helpdesk ticket.